29-year-old Chloe Wills had two teeth removed as a result of which she could not sleep properly
A woman has been awarded £10,000 after she couldn’t sleep after a dental procedure.
Chloe Wills had two teeth extracted after experiencing pain in her mouth just months after giving birth to her baby girl.
The 29-year-old sales assistant went to see Dr Omar Narayan at Harden Dental Surgery in Walsall in 2024 and was advised to have the teeth removed.
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She said: “Four months postpartum I suddenly had a really bad toothache so I decided to make an emergency appointment.
“Dr Narayan took an x-ray and advised me that he had found cavities in my two lower right teeth and told me that I would need both teeth extracted.
“Before the extractions, I was given anesthesia and told to wait in the waiting area. I felt like I was there for a long time and he was calling other patients while I waited which made me feel like I was in a cattle market.
“Finally I was called and I asked if one of the teeth could be saved, but Dr Narayan kept saying that both could not be saved. He proceeded with both extractions, but was having trouble getting one of the teeth out.
“He said he had to break it a little more with a drill to get it out. While he was drilling he burned my lip which was so painful I had to raise my hand to tell him to stop.
“After the procedure, Dr. Narayan told me that there were still root fragments in my gums, but that they would come out naturally. When I got home, I was really shocked to see the extent of the burn on my lip when I looked in the mirror. It was very red and bloody.
“That same weekend, I was in excruciating pain as I felt like part of the tooth was coming out of my gums and scraping my tongue. I couldn’t swallow or eat properly, I had trouble sleeping and I couldn’t take care of my daughter properly.”
The mum, from Walsall, added: “The pain became too much and I made an emergency appointment to see another dentist at the surgery a few days later and was crying on the phone.
“I was told that the tooth that was coming out of my gum was actually a bone fragment and they could shave the bone but it would be very painful.
“At this point, I was in so much pain that I decided to go ahead with it. A couple of days later, the dentist shaved it off as best he could, but eventually referred me to a hospital as they told me I would need to have the roots removed.”
Frustrated by her experiences, Mrs Wills contacted the Dental Law Partnership in 2024.
Further analysis revealed the extent of poor dental treatment Ms Wills received which resulted in a burn to her upper lip and left a root in place and a bone fragment that cut her tongue during a tooth extraction, which could have been avoided.
He also allegedly failed to consider other options to keep both teeth, with the loss of both teeth preventable.
Ms Wills continued: “The analysis of Dr Narayan’s treatment showed that he failed to realize that the surgical tool was overheating which burnt my lip and failed to assess the post-operative x-ray which showed that the bone fragment had remained in my gum.
“The shocking lack of aftercare was also appalling. He didn’t even try to remove any of the loose bone fragments to avoid infection, or clean, cool and cover the lip burn, or advise me on how to manage it.
“I’m really traumatized by the whole experience. To this day, I still struggle to eat on the right side of my mouth and it hurts to chew.
“Also, I was suffering from postpartum depression at the time which made this experience so much worse. I was thinking when is life going to do me?”
Nicholas Hampson of the Dental Law Partnership commented: “The anguish and pain our client experienced was completely unnecessary.
“Had the dentist involved provided more satisfactory treatment, her problems could have been avoided.”
The Dental Law Partnership took on Mrs Wills’ case in 2024. The case was successfully settled in November 2025 when Mrs Wills was paid £10,000 in an out-of-court settlement.
The dentist involved did not admit responsibility.
