Mr. Florian Bast about using Heidi Health
Mr Florian Bast, MD FRCS is an ENT & Facial Plastic Surgeon specializing in Rhinoplasty in London
Balancing technical precision with patient connection is a daily requirement in modern ENT and facial plastic surgery.
For Mr Florian Bast, a leading UK specialist in rhinoplasty and nasal surgery, delivering a consistently high standard of care involves not only scrutinizing surgical outcomes but also rethinking how clinical interactions are supported.
One area that has seen rapid improvement is documentation.
Mr Bast introduced Heidi Health, an artificial intelligence consultant secretary, to his practice. Designed to create structured clinical notes in real-time, Heidi has made a tangible difference to the way you conduct, record and reflect on patient consultations.
“What immediately stood out,” he says, “was the way it allowed me to stay completely focused on my patient without trying to mentally file away information for later note-taking.”
Review of Documentation in Special ENT Clinics
ENT and rhinoplasty consultations often include functional and aesthetic aspects.
From breath assessments to detailed facial analysis, Mr. Bast’s work requires an unusually comprehensive approach.
This complexity traditionally meant lengthy note-taking after each appointment.
Before adopting Heidi Health, his practice was based on a combination of handwritten notes, dictation and administrative time after the clinic.
It worked, but it slowed down the day and left little room for the unexpected.
Even with the introduction of Heidi Health, Mr. Bast continues to take handwritten notes during consultations, capturing specific details or observations in real time.
These are then integrated into each patient’s digital notes, ensuring that every nuance and detail of the consultation is preserved.
By using Heidi Health, Florian is able to fully immerse himself in the interaction with the patient, helping to understand the patient, their needs and their relationship with them.
“During a consultation, I listen to how someone breathes, looking at the internal nasal structure, understanding their aesthetic goals and history,” she explains.
“Recording all of this in a structured, accurate way in real time is very helpful.”
What is Heidi’s health?
Heidi Health is a clinical documentation tool powered by ambient artificial intelligence.
It listens safely and consensually during patient visits and creates rough notes in real time.
These notes are intelligently structured to reflect clinical flow, adapt to different specialties and reduce the need for post-consultation editing.
Unlike voice recognition tools of the past, Heidi does not require scripted commands or dictation.
It takes natural human dialogue and turns it into medically relevant documentation, tailored for letters, summaries and ongoing care.
For ENT surgeons and rhinoplasty specialists, this is especially valuable.
Consultations often include subtle, multi-layered information: anatomy, previous interventions, airflow dynamics, and patient goals. Heidi’s ability to capture this conversationally helps ensure nothing gets lost.
Mr. Florian Bast
Clinical Use in ENT and Facial Surgery
Since implementing Heidi Health, Mr. Bast has made it part of his daily workflow.
During consultations, the system runs in the background, securely records and transcribes.
The result is a near-final draft of the patient record, which can be reviewed, refined and finalized immediately after the appointment or even during it.
Mr. Bast also adds his notes and observations, helping to ensure a comprehensive summary.
He uses Heidi in many appointment types and settings, both in the private and NHS sectors.
The system’s flexibility allows it to support face-to-face and online consultations, including Zoom video appointments, ensuring a consistent standard of documentation and patient care regardless of format.
Uses Heidi in many types of dating:
- Initial ENT assessments, where the patient’s history, nasal exam findings and imaging discussions should be recorded in detail
- Rhinoplasty consultations, where understanding the patient’s concerns and managing expectations is as important as describing the surgical plan
- Post-operative reviews, where accurate monitoring of symptoms and progress of healing must be accurately documented
Time Saver, Focus Gained
The benefit is not just administrative, it is relational.
One of the most significant changes Mr. Bast has noticed is the quality of focus he is able to give his patients.
Without having to look at his keyboard or constantly write on a pad, he can maintain eye contact and conversational flow.
This change improved the consultation experience for both him and his patients.
The time saved has also created more space in the day for case review, teaching or just running on schedule.
In private practice, where patient care is both high-touch and high-volume, these efficiencies make a real difference.
Confidential, compliant and designed for the UK
All Heidi Health features are built with compliance in mind.
The system meets UK NHS and GDPR standards for data protection and storage, with encrypted cloud infrastructure and consent-based access.
Patients are debriefed at the start of each session and recordings are securely stored.
Broader impact: What artificial intelligence means for surgery and specialty care
What excites Mr Bast most about AI tools like Heidi is not just the time they save, but the clinical culture they support.
“We are often caught between the demands of modern practice and the ideals of personal care,” she says.
“Technology like this helps close that gap.”
In surgery, especially in areas such as rhinoplasty, where aesthetic and functional outcomes are intertwined, small improvements in workflow can lead to significant gains in patient experience.
And as AI tools evolve, the ability to integrate documentation with imaging, monitoring systems, and surgical planning is increasing.
“I don’t see this as a substitute for clinical judgement,” adds Mr Bast.
“I see it enhancing that by giving surgeons more bandwidth to do what we were trained to do: connect with patients and operate with precision.”
Conclusion: When technology serves the surgeon
Heidi Health’s introduction to the rhinoplasty and ENT practice of Mr. Florian Bast demonstrates how careful use of artificial intelligence can elevate, not dilute, clinical care.
For professionals working in high-detail, high-reliability settings, the ability to simplify documentation without losing quality is transformative.
As digital tools continue to evolve, clinicians like Mr. Bast, those who combine innovation with deep human insight, are redefining what modern surgical practice looks like.
Learn more about Mr. Florian Bast at www.florian-bast.com
